I'm sure there are a lot of guides to this, but this one is wrapped in an engaging blog post from a teacher, who adopted the idea to teach to young students, starting from the idea that, "kids today aren't being properly taught how to apologize."
Well, nobody taught me how to apologize properly either. This method includes several useful ideas, and the discussion shows you how it can make a difference in both the apologizer's future behavior and the relationship between apologizer and apologizee.
I'm not at all sure apologizee is a word.
http://www.cuppacocoa.com/a-better-way-to-say-sorry/
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